Please contact us to obtain an estimated delivery date for this item.
If your order contains some products that have to be made or ordered specially, we will usually wait for all your ordered items to be in stock before despatch. This might typically be 2-3 weeks but could be up to 6 weeks or more for products manufactured in Europe. Most products have a guideline delivery timescale in their description. Please contact us if you would like parts of your order to be despatched as and when they become available. This would attract a separate delivery charge for each delivery.
Delivery charges vary based on your address and the items in the delivery. Orders over £100 to mainland UK (excluding Scottish Highlands) have FREE delivery (excludes furniture, radiators and stoves) and orders under £100 have a £5 delivery charge.
During the checkout process you will be able to choose a delivery method suitable for your items and see the corresponding delivery charge, and you can also collect instore for FREE. Once despatched by us, our delivery partners DPD (if chosen) will contact you with a one-hour delivery window. You can give them specific delivery instructions or rearrange delivery for FREE. To find out more about this service please visit the DPD Predict website.
If you receive damaged or faulty Goods then you should contact us to arrange the return within 48 hours of your receipt of the Goods. If we confirm when the Goods arrive back with us that they are damaged or faulty, then you will not be liable for the cost of returning the Goods. You will be offered a replacement or refund.
We regret that we cannot accept returns for Special Order items (unless damaged or faulty). A Special Order item would typically be any item that is not in stock.
We cannot be held responsible for packages lost, delayed or damaged in transit. For your protection if you are returning Goods to us, we recommend that you send your package by Royal Mail Special Delivery.