FAQ

How do I create an account?

1) Click the "My Account" link at the top right side of our site.
2) Enter your information.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account" link at the top of our site to edit your account information.

How much is my shipping?

Shipping will be added to your total when you check out. We offer free shipping over $100, with the exception of prefolds. Prefolds DO NOT qualify for free shipping. You are always welcome to choose your preferred method of shipping at checkout and the cost will be added to your total. We do our best to ship all orders within 1 day of purchase. If an item is back ordered I will contact you as soon as possible to discuss further options.

Local Pickup: We are located in Ferndale, Michigan. You are always welcome to pick up your purchases in person!

I forgot my password.

Click the "My Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? ". That link will send an email to you with a new password.

How are returns handled?

Returns:

We will accept any diaper or accessory item new condition, unused/unwashed within 30 days. We cannot accept worn or washed diapers as this is a health code violation for our state. Please e-mail me at emily@modernnaturalbaby.com for a return approval number so that we can process your return swiftly & efficiently. You will need to provide the return approval number and a receipt to return an item for an exchange or store credit.
Damaged diapers can be returned within 30-60 days depending on the manufacturer's warranty. However, many manufacturers have warranties please check with us or the manufacturer for warranty information.
Skin care products cannot be returned as they are final sales due to health codes. If there is problem with your product please email or call us as we want our clients to be 100% happy and we will work hard to do so.

 

Lastly- Please note on ALL returns and exchanges we will not refund original shipping. If the return is due to our error or damaged product we will handle all return shipping etc and shipping for the replacement product. However, if you are returning due to any other reason you are responsible for the return shipping.